Refund policy

Eligibility

Request a full refund within 14 calendar days of each paid order. You do not need a reason, and you can ask even if you have unlocked, completed or read a test. We do not deduct a used-test penalty or payment processing fees.

How to ask

Email support@aboutme-lab.eu with a clear statement that you want a refund or wish to withdraw. Include your account email, purchase date and order reference if available. Missing an order number does not invalidate a clear withdrawal notice. Do not send passwords or full card details.

You may also send a notice to Jernej Drnovšek s.p., Dolenja vas 21, Dolenja vas, 1410 Zagorje ob Savi, Slovenia. Polar handles payment refunds as merchant of record; its billing support is support@polar.sh.

Access can begin immediately after confirmed payment. This 14-day refund policy still applies even if a digital-content withdrawal exception would otherwise apply. We do not treat using a test or clicking Pay as automatically waiving your legal rights.

What is returned

A full refund returns the amount actually paid for that order, including the corresponding tax, less any amount already refunded. Polar returns it to the original payment method unless another permitted method is agreed. A discount or unused allowance is not an additional cash payment, and we do not substitute store credit without your agreement.

We reimburse without undue delay and within applicable legal deadlines. For a valid withdrawal, the refund is due within 14 days after notice. Your bank or payment provider may take additional time to show the credit.

Once fully refunded, the order's remaining allowances and the access it funded end. Other unrefunded purchases continue to provide the access they independently cover. Saved answers and results are not erased as a refund mechanism, although a full reading may become locked. Profile deletion is separate.

If you upgraded to Complete Profile

A zero-cost upgrade has no extra cash payment to return. If a full cancellation removes a purchase on which it depended, that free upgrade can be unwound; other unrefunded purchases remain available. We never automatically charge the difference.

After 14 days, and when something is wrong

We do not routinely offer change-of-mind refunds after the 14-day period. This does not limit claims for non-delivery, duplicate or incorrect charges, or digital content or services that do not conform to the contract.

Depending on applicable law and the problem, you may be entitled to have the service made conforming, a proportionate price reduction or termination and reimbursement. Those rights are not limited to our voluntary 14-day period. A particular preferred test result is not promised, but you remain entitled to the service described in your offer.

A price reduction that keeps the contract in force does not automatically remove access. Other partial refunds require an agreement on the amount and access. Refunds reduce the amount of spending available for a future upgrade discount; they never trigger an automatic extra charge.

An optional withdrawal notice

To: support@aboutme-lab.eu
I give notice that I withdraw from my About Me Lab purchase.
Order/reference, if available: ____
Purchase date: ____
Name and account email: ____
Postal address: ____
Date of notice: ____
Signature: only if sent on paper.

You can use any equally clear notice. This template is optional.

Existing purchases and account deletion

This version applies to purchases made under it. Earlier purchases are assessed under their original disclosures and applicable rights; we do not retrospectively assert a withdrawal waiver. Deleting your profile is not a refund request and does not remove valid refund rights. You may use your receipt to contact us after deletion.

See our terms of service for company details, complaints and dispute resolution, and our privacy policy for data handling.